FAQs

Shipping • Returns • Contact Us

Can I cancel my order after I've made a purchase on the website? - You can.

We offer immediate order cancellations up to a limit of 24 hours after purchase - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.

How do I return or exchange an item? - Our Guarantee.

Our return policy lasts 21 days beginning only when our package is delivered to your address.

We will accept any returns for all undamaged items within 21 days to guarantee customer expectations and ensure the satisfaction of your purchases.

We're confident our premium curated product selection will meet or exceed your expectations but if you want to make a return - please contact our support team on the contact us page and we will respond as soon as possible to assist with the process.

What types of Payment do you accept? - All Standard Payments.

We accept all Payments by Visa, Mastercard, And Stripe.

What are your shipping options? - Limited by volume.

Currently, we can only offer one standard shipping option. Please see our shipping page for more detailed information on shipping times by zone.

What if the item I ordered arrives broken or damaged?

Lohkko is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Where do you ship from?

We ship out from fulfillment centers in the United States. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery times as stated in our shipping section.

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless of how far they go.

Lohhko @ All Rights Reserved